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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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David Lucarelli

October 14, 2026

5 out of 5 rating by David Lucarelli
"Jeff Berthney and crew.....you guys are amazing! So much kindness and caring for your clients. Doesn't get much better than this! You guys rock!!"
We responded:
"You rock David, we love having you as a client. Thanks for trusting our team to resolve your insurance issues! -Jeff"
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Jake Caroline

October 12, 2026

5 out of 5 rating by Jake Caroline
"I know the common theme going around is that insurance companies just want your money. But after having insurance on a lot of things, including businesses that I have owned, I have really come to appreciate Jeff’s agency from State Farm. I tend to bounce around from car to car and every time I have called to either update, add, or remove a car to my policy Denise and Mike both have been more than helpful and both have done it with an amazing attitude. Previous experiences from other companies, I cannot say the same for. Every time I call Jeff’s agency, Mike or Denise immediately get back to me if they can’t answer right then and there. Within five minutes, I have my proof of insurance for my new vehicle rates. I have always felt the rates are fair and everyone in the office is extremely nice to deal with. If I could give them a six out of five, I would!"
We responded:
"Jake, first off, we’re going to have to talk to Google about adding that sixth star! 😂

Seriously though, thank you for taking the time to write such a thoughtful review. You hit on something that means a lot to me. Insurance isn’t just about rates and policies. It’s about having people in your corner who genuinely care and make your life easier.

Mike and Denise work hard to deliver exactly the kind of experience you described, and I couldn’t be prouder to have them representing our agency.

We know you have choices when it comes to insurance, and we never take your trust or loyalty for granted. Whether you’re buying your next vehicle or just need a quick answer, we’ll always do our best to be there for you.

Thanks again, Jake! And if Google ever adds that sixth star, we’re holding you to it! ⭐"
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Robert Hawk

August 25, 2026

5 out of 5 rating by Robert Hawk
"I switch my home and auto insurance and saved money. Denise was amazing she made everything so easy. She added my daughter to the car policy and made the process so easy. Little paperwork and a seamless change. State Farm and Denise made the process so easy"
We responded:
"Robert, thank you for the awesome review and for trusting our agency with your home and auto insurance!

Saving money is great, but saving money AND making insurance easy? That’s what we call a win-win! 😂

Denise does an incredible job taking the headache out of insurance, and I’m lucky to have her on our team.

We truly appreciate your business and the opportunity to take care of your family’s insurance needs. Welcome to the State Farm family, Robert! We’re happy to have you!

— Jeff"
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Malek AlSmadi

August 21, 2026

5 out of 5 rating by Malek AlSmadi
"Good people
Mike is awesome he is always there when needed."
We responded:
"Thank you Malek we think Mike is awesome when he helps people like yourself! "
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Ashley C

July 3, 2026

5 out of 5 rating by Ashley C
"Statefarm thus far has over exceeded my expectations. I appreciate the willingness to help lower my policies on demand. No issues or concerns over this way. Mike and Jeff are awesome."
We responded:
"Thank you Ashley for the review! We always strive to exceed the expectations of our customers."
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Rich Charneicki

July 2, 2026

5 out of 5 rating by Rich Charneicki
"Jeff Berthney is a fantastic State Farm insurance agent. He is very professional, hard-working & trustworthy. We recently had a car accident and Jeff and his team provide excellent customer service. I have recommended Jeff to many friends. We have known Jeff for many years now and he's always been upfront and honest about any insurance related questions that I come to him about. Jeff is always willing to help anyway he can!! Thank you!"
We responded:
"Rich - we appreciate the kind words and having you as a customer! We look forward to continuing to work with you!"
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Kevin Davis

July 1, 2026

5 out of 5 rating by Kevin Davis
"This company is the BEST! I recommend everyone to get life insurance before your family members are panicking on what to do when that unexpected day comes.Denise is GREAT to work with and will take good care of you.Give her a call!"
We responded:
"Thanks Kevin. Denise is excellent with helping people with their life insurance! Glad to have you. "
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shelby grundler

July 1, 2026

5 out of 5 rating by shelby grundler
"I have had Jeff Berthney State Farm Insurance for years. The whole office is awesome to work with. Always answers any and all questions that you may have and in a timely manner too.
Denise is amazing and takes the time to explain all your options and makes sure you are getting the best bang for your buck!"
We responded:
"Thank you Shelby! Denise is amazing when it comes to caring for our customers! We are so lucky to work with you!"
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Jacob Squire

June 30, 2026

5 out of 5 rating by Jacob Squire
"I had the plesure of working with Mike Mackowick to get me and my wife insurance for personal items, renters and car insurance. We were able to save considerably in switching from progressive and cant reccomend using State Farm and specifically this office enough."
We responded:
"Hey Jacob! Thank you for taking a minute to give a review about switching from progressive. Mike is always great at helping people switch their renters and car insurance. "
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Kayla S

June 27, 2026

5 out of 5 rating by Kayla S
"Love Denise 🫶🏻"
We responded:
"We love Denise too! Thank you for the 5 star shout out! "
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Kayla Greer

June 27, 2026

5 out of 5 rating by Kayla Greer
"Huge fan of State Farm. Denise is the best, can’t thank her enough."
We responded:
"And we are a huge fan of customers like you! We give you 5 stars also ⭐️ "
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Shelby Shuck

June 26, 2026

5 out of 5 rating by Shelby Shuck
"Denise was so personable and efficient, thank you!!!!"
We responded:
"So happy you found value in our life insurance specialist Denise! Jeff Berthney -State Farm Agent"
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Michelle Brown

June 26, 2026

5 out of 5 rating by Michelle Brown
"Denise is pure and simple treasure! Honest, smart, funny, energetic, and filled with integrity! Her work ethic is phenomenal!"
We responded:
"Hey Michelle! Thank you for taking the time to review our Agency. Denise is a valuable member of our team! Jeff Berthney - State Farm Agent"
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Ted Shilt

June 26, 2026

5 out of 5 rating by Ted Shilt
"Denise is fantastic! Very easy to work with"
We responded:
"thanks Ted, we think she is fantastic Also! Jeff Berthney - State Farm Agent"
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Jenna Zielinski

June 26, 2026

5 out of 5 rating by Jenna Zielinski
"Amazing! Denise is the best!"
We responded:
"😄thanks Jenna! She loves helping people with their life insurance almost as much as getting reviews like this! Jeff Berthney - State Farm Agent"
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Beth Fox-Dean

June 26, 2026

5 out of 5 rating by Beth Fox-Dean
"Denise is the best!!!"
We responded:
"Thanks for the review Beth. Denise has been a valuable member to our team for many many many years! Jeff Berthney - State Farm Agent "
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Emily B

June 26, 2026

5 out of 5 rating by Emily B
"Jeff Berthney has been amazing to work with! He is a fantastic insurance agent! I have recently switched to State Farm for all of my business and personal insurance needs, and he has made the process so easy! I would highly recommend working with Jeff and his team, Denise and Mike are the best! Thank you for everything!"
We responded:
"Thank you for the words Emily! We like to make the process to switch business and personal insurance easy! We are glad to have you with us!"
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Donovan Blanton

June 25, 2026

5 out of 5 rating by Donovan Blanton
"Denise is awesome, mikes the man!!"
We responded:
"You know the deal Dono! Love both of them equally. Jeff Berthney - State Farm Agent"
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Danielle Brink

June 25, 2026

5 out of 5 rating by Danielle Brink
"I have always had great experience and prompt responses from this team. Denise is always a pleasure to talk with and she remembers who you are! Jeff as well! This office treats you like family!"
We responded:
"Danielle - Thank you for taking the time to share your experience with us and the community. We are always priding ourselves in taking care of our customers and treating them like family. Jeff Berthney - State Farm Agent"
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Jennifer Binkley (Jenn)

June 25, 2026

5 out of 5 rating by Jennifer Binkley (Jenn)
"Jeff & his employees are the best! Everyone there is very helpful & courteous. I have been with State Farm for over 40 years & with Jeff's office since he started. I use State Farm for all of my insurance needs and their prices are the best I could find."
We responded:
"Thank you for the comments Jenn! It’s great that our prices and service fit your needs! We are so happy that you have been with us for over 40 years! We appreciate your review and your commitment to making sure you are properly covered! - Jeff Berthney - State Farm Agent"
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Cherie River

June 25, 2026

5 out of 5 rating by Cherie River
"Denise is absolutely hands-down the best agent I have ever worked with!! I have worked with multiple agencies and brokers through the past 30 years and she is the one that has the most information readily available, quick answers and genuinely cares about my family and my personal financial needs. If you are looking for someone that you feel is going to do the best for you and look at your needs, ask for Denise! Other agencies have pushed products in order for them to get a kick-back…. Denise takes time to carefully and thoroughly process each option with you and then compares it to your individual lifestyle needs. Denise understands the dynamics that will lead you to the best product at the lowest cost.
Thank you Denise!!!!!!!!!!!!!!!!!!!!"
We responded:
"Cherie this is exactly what I love to hear from our customers. We care about your needs and your family like our we care about our own. Denise is awesome and will look over your policies and uncover the gaps and help you make the informed decision each and every time. We appreciate you and the review of my Agency and our life insurance specialist Denise!
Jeff Berthney-State Farm Agent "
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Jason Whealdon

June 24, 2026

5 out of 5 rating by Jason Whealdon
"Working with Denise and Mike for my home owners insurance in Ohio was a seamless experience. All of my questions were answered in a timely manner and communication was fantastic. I highly recommend working with this team."
We responded:
"Jason - thank you for taking the time to review your experience with my office. We enjoy helping our friends in Ohio as much as here in Monroeville! Mike and Denise are always happy to help and look forward to building a relationship with you in the future! Jeff Berthney - State Farm Agent"
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Lisa Earhart

June 24, 2026

5 out of 5 rating by Lisa Earhart
"Office staff always so informative and on top of any issue that ever arises . Quick to respond and go above and beyond! Trust them handling all my important matters."
We responded:
"Hey Lisa - thank you for the kind review. We have always tried to minimize any issue by responding quickly. Your important matters are our important matters. Thank you for trusting us with your property and vehicle insurance! Jeff Berthney - State Farm Agent"
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rachel richards

June 24, 2026

5 out of 5 rating by rachel richards
"Best customer service anytime I call its well taken care of it recommend them over anyone"
We responded:
"Rachel we greatly appreciate your review! We are happy to hear that you are satisfied with your interactions with us in dealing with your vehicle insurance! Jeff Berthney - State Farm Agent "
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Kelley Booher

June 19, 2026

5 out of 5 rating by Kelley Booher
"This team Is the best. Always helpful and on top of everything! I moved from the area and will not change insurance agents!"
We responded:
"Amazing! Thank you, Kelley. We appreciate your trust in our team and look forward to continuing to serve you as a valued State Farm customer. Jeff Berthney - State Farm Insurance Agent "